Resume

Full-Stack Developer

Work as an engineering partner to help startups and small businesses go 0→1. Provide architectural guidance and thought leadership. Create and maintain documentation for new and existing systems. Explain technical concepts to non-technical stakeholders clearly and concisely. Implement CI/CD practices, provide source control guidance, and more.

Software Engineer III

Developed complex software solutions with minimal oversight. Worked as part of a multi-functional, Agile team that spanned clients. Spearheaded resolution of bug-induced incidents. Led code reviews, providing logical and syntactical feedback on others' code. Participated in requirements gathering and retrospectives. Created documentation and demos for diverse audiences, including non-technical members of staff. Deepened subject matter expertise.

Lead Technical Operations Engineer

Led software support and incident resolution for software-introduced bugs. Created comprehensive technical documentation and SOPs. Offered detailed explanations to non-technical stakeholders. Used subject matter expertise to provide relevant feedback and guidance to Account Managers and Executives. Engaged with clients to provide feedback and guidance on technical decisions.

Technical Operations Engineer

Educated clients and internal users on platform usage through documentation, emails, and one-on-one calls. Honed time management skills by juggling multiple tickets for multiple clients, using the Eisenhower Matrix and SLAs to prioritize tasks. Became a subject matter expert in internal software and tooling.